How do I keep my ProSlate up to date?

To keep your ProSlate performing at its best, two key components must be updated regularly:

1. iOS (Apple operating system)
2. Communication app (exact app will vary by user)

Please note:  The ProSlate must be connected to Wi-Fi to receive both iOS and communication app updates.

---

Updating iOS

1. Click the "Settings" icon

   Note:  You may have to swipe left or right on the screen to locate this icon.

2. On the left side of the screen, click "General" and then select "Software Update."

   

3. If an update is available, it will appear here (in the below picture there is no update available as the iOS is up to date):

   

4. You can download and install any available updates from this screen.

---

Updating the Communication App

Note:  Dedicated devices will NOT have access to the App Store.  For assistance, please contact our Technical Support Team at 419.589.7688 option 2 Monday-Friday between 8 am - 5 pm EST

1. Click the "App Store" icon  

   Note:  You may have to swipe left or right on the screen to locate this icon.

2. Tap the small grey circle in the upper right corner of the "App Store" screen.

1. A window will appear in the middle of the screen with the list of apps that are currently downloaded onto the ProSlate.
2. If an update is available an "Update" button will appear next to the app.  If you see an "Update" button, select it, and the app will begin updating.  When the update has finished, an "Open" button will replace the "Update" button.

   1. If no update is available, an "Open" button will appear next to the app.  No further action is needed.  You can close the App Store.

      

---

By keeping iOS and the communication app up to date, your ProSlate will continue to run smoothly and reliably.