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[LEGACY] How do I keep my WinSlate Enable Eyes with a Hiru camera up to date?

Forbes Sales Team
Updated

Just like a computer, ensuring that the Windows, communication, and eye gaze software on your WinSlate is up to date is critical to its overall functioning.  This article provides information regarding how to check for these updates.

Note:  The Hiru camera was previously used on our WinSlate with Enable Eyes devices.  If your camera has an "Irisbond" label, it uses a Hiru camera.  If your camera has a label that says "alea technologies," you have our newer camera model.  Please refer to this article for update instructions:  How do I keep my WinSlate Enable Eyes NXT up to date?

To keep your WinSlate (no eye gaze) performing at its best, two key components must be regularly updated:

  1. Windows (Operating software)
  2. Mind Express 5 (Communication software)
  3. Hiru (Eye gaze camera software)

Please note:  You must be connected to wi-fi to run these updates.

Windows Updates

To check for/complete updates:

  1. Click the "Windows" icon at the bottom of the screen

    Please note:  If you have Mind Express open and you are in "full screen" mode, you will need to exit full screen to see the toolbar containing the Windows icon.

  2. Select the "Settings" icon

  3. On the menu that appears, select "Windows Update" from the list on the left side of the screen.

  4. Select "Check for updates.

  5. If no updates are available, you will see a "You're up to date message" (as in the image in Step 4).  If updates are available, you will see this image at the top of the screen:

     

    1. The available updates will be listed and should begin downloading automatically.  If this does not happen automatically, you can click the "Install" button visible next to each update.
    2. Once the available update(s) have downloaded, you may be asked to restart your device for the updates to take effect.

Please note: Windows typically releases two large updates each year (spring and fall). For example: Windows 10 Version 21H2. Always install these when notified to ensure device functionality.  If you have not updated Windows in some time, the update process could take some time to complete.

To confirm updates are complete:

  • Return to Settings > Windows Update

  • Look for the green checkmark indicating that your device is up to date.

Mind Express 5 Updates

To check for/complete updates:

  1. Close Mind Express 5 by selecting the "X" in the upper right corner of the screen

    Please note:  If you have Mind Express open and you are in "full screen" mode, you will need to exit full screen to see the toolbar containing the Windows icon.

  2. You will see a shortcut on your desktop that is labeled "Mind Express 5 Update."  Select this icon to open it.
  3. When prompted, allow the UpdateWizard to make changes (select Yes).
    1. Once the available update(s) have downloaded, you may be asked to restart your device for the updates to take effect.

To confirm updates are complete:

  • Open Mind Express
  • Select "Menu" from the upper left corner, and select "Settings" from the dropdown
  • Select "System" from the menu that appears.

  • Scroll to the bottom of the page and select the icon next to "Search for updates."

  • If there are no updates available, you will see a message that says Mind Express is update to date.  If there are updates available, proceed through the instructions listed above.

Hiru Updates

To check for/complete updates:

  1. Select the small upward arrow on the bottom right corner of the screen (to the left of the clock, wifi indicator, etc.).  

    Please note:  If you have Mind Express open and you are in "full screen" mode, you will need to exit full screen to see this lower toolbar.

  2. The arrow will display a variety of different programs.  This selection will look a bit different depending on your individual system.  Look for a small blue circular icon, and select it.

  3. Select "Check for Updates" on the menu that appears.

  4. If there are updates available, the program will notify you and walk you through the installation.

If you experience challenges with completing the updates for the camera software, you may need one extra step completed prior to this working successfully.  Please reach out to our Technical Support Team for assistance!

To confirm updates are complete:

  • Follow steps 1-4 above.  Instead of providing update instructions, the program will let you know that the software is up to date!

If you have any questions about the above process, you are more than welcome to reach out to our Forbes AAC Tech Support Team for additional assistance.  Options for contacting them can be found here:  Contact | Forbes AAC | Augmentative Communication 

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