Funding Portal FAQs

This article contains answers to some common questions about the Funding Portal.  If your question isn't listed here, please reach out to your local Assistive Technology Specialist for further assistance:  Find a Specialist | Forbes AAC | Augmentative Communication

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I don’t see any funding packets in my account when I login/I’m missing packets from my list!  Why is this happening?

Our system uses the emails that were listed on the funding packet to provide Funding Portal accounts with access to specific packets.  That means if the email you used to create a Funding Portal account wasn’t listed on the funding documentation, you might not see a packet on your list.  For example…

1. If mom’s email was listed as the email contact on the funding documents, and dad makes a Funding Portal account, he won’t be able to see his child’s funding packet when he logs in.
2. If the SLP works at two locations (with two separate email accounts), and lists their location #1 email on the paperwork, but they make a Funding Portal account with their location #2 email, when they log into the Portal, they’ll only be able to see packets associated with the location #2 email.

Not to worry – there are ways to fix this manually!  Please reach out to your local Assistive Technology Specialist if you are experiencing challenges with funding packet access!

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I submitted the required funding documents, but it’s still saying that they’re missing or processing!  What should I do?

1. If it was a document that requires a signature using Docusign, these forms can take up to 3 days to process.  If you still don’t see a green checkmark next to the document after 3 days, please contact our Funding Team at [e-mail].
2. If you submitted a document via secure email to our Funding Team or faxed it to our home office, these forms can take up to 3 days to process.  If you still don’t see a green checkmark next to the document after 3 days, please contact our Funding Team ([e-mail]).
3. If you submitted a document using our online forms that did not require a signature (i.e. Order Form, Client Information Form, etc.) and the document is still listed as missing, please contact our Funding Team ([e-mail]) and/or your local Assistive Technology Specialist.

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I’m an SLP and I just submitted a funding packet for one of my patients.  It doesn’t seem that any documents have been processed by the Funding Team.  What should I do?

1. Verify that you submitted the funding packet.  You must actively press the “Submit” button on the Funding Portal for our Funding Team to begin processing your documents!  Otherwise, they will remain in “draft” form.
2. If you confirmed that you’ve submitted your funding packet, but you haven’t yet received any communication from our Funding Team, please contact your local Assistive Technology Specialist and/or our Funding Team ([e-mail])!

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I need to upload multiple documents per section, but there is only room for a single upload?  How should I proceed?

1. You can always upload documents to the "Additional Documents" section on the Funding Portal!

   

2. There is no limit of how many different documents you can upload to this area.  They will all route to the patient's file and be organized by our Funding Team as you submit them.