General Questions

AAC Terminology Guides

• What is AAC?
• What is feature matching?

Company Support Contacts

• Who is my local Assistive Technology Specialist (ATS) and how can they support me?
• Who do I contact if I have questions about active funding packets?
• Who is the Forbes AAC Technical Support Team and how do I contact them?
• Who do I contact for CoughDrop AAC app support?

Funding

• What is a "benefits check," and how do I complete one with Forbes AAC?
• Benefits Check FAQs
• What are examples of some qualitative/quantitative data I should be collecting during AAC device trials?
• What documents are required to submit a funding packet, and who fills them out?
• What is required for each standard funding form?
• What does it mean to need a "Certificate of Medical Necessity (CMN)?"

See all 23 articles

Loan Library

• What types of loans are available from Forbes AAC?
• How do I make a Loan Library request?
• I did not receive an account verification email from the Loan Library Webstore - how should I proceed?
• Are there any specific Loan Library guidelines or restrictions?
• What AAC software will be loaded onto the loan device that I ordered?
• How do I return loan equipment?

"Unlocking" a Device

• How do I unlock my Forbes AAC device?
• What do I gain access to if I unlock my WinSlate device?
• What do I gain access to if I unlock my ProSlate device?

Navigating Lost/Damaged Devices, Returns, & Transfers

• How can I use my communication application on a different Apple device while my ProSlate is in for repair?
• How do I set-up a device repair?
• How do I transfer ownership of a device to an organization?
• What are my options if my communication device is lost or stolen?
• What is Forbes AAC's return policy?